Your Skincare Questions, Answered
Everything you need to know about Janssen Cosmetics products, ingredients, usage, and orders. Explore the answers below to get the most from your skincare routine.
General
Can I open a wholesale account?
Yes, you can! You must be a licensed beauty professional in order to qualify. If you are interested in doing so, learn more about our partner benefits here:
Is Janssen Cosmetics available in stores?
Our products are not sold in retail stores. However, you can find our products in spas and salons across the USA.
When was Janssen Cosmetics founded?
Founded in 1997, Janssen Cosmetics brings over 25 years of skincare expertise and is trusted in more than 75 countries worldwide.
Is Janssen Cosmetics cruelty-free?
All Janssen Cosmetics formulas and products are cruelty-free and developed in accordance with strict European Union guidelines.
Where are Janssen Cosmetics products developed and manufactured?
All Janssen Cosmetics products are developed and manufactured in Germany.
What is the expected shelf life of Janssen Cosmetics products?
Our skincare products have an average shelf life of approximately 3–5 years. Proper storage in cooler conditions can help preserve product integrity and extend longevity.
Products & Ingredients
How do I use Janssen products effectively?
Each product line has a particular protocol for how to most effectively use the products. You can view each protocol on its corresponding shopping page.
Are your products safe for sensitive skin types?
Yes! Janssen Cosmetics offers a skincare line specifically developed for individuals with sensitive skin. You can explore the full Sensitive Skin collection here.
Why do products sometimes change?
We are continuously refining our products and formulations to deliver the best possible results. As skincare science evolves, we incorporate the latest advancements to ensure our products remain both effective and innovative.
Adverse Event Report
What is an Adverse Event?
An adverse event is any unwanted or unexpected reaction that occurs after using one of our cosmetic products. This may include symptoms such as skin irritation, redness, rash, allergic reactions, or other unexpected effects.
Why should I report an adverse event?
Reporting adverse events helps us monitor the safety and quality of our products. It also allows us to improve our formulas and ensure customer safety.
Is reporting adverse events required?
Yes. Under the Modernization of Cosmetics Regulation Act of 2022 (MoCRA), the U.S. FDA requires cosmetic companies (the “Responsible Person”) to provide a way for consumers to report adverse events related to cosmetic products.
How can I report an adverse event?
If you experience an adverse reaction or unexpected effect after using one of our products, please submit a report through our official reporting portal:
Adverse Event Reporting Form:
https://www.aers.me/janssencosme/
This reporting system is managed in partnership with Registrar Corp to ensure all reports are handled efficiently and in accordance with FDA requirements.
What information should I include in my report?
When submitting a report, please include as much detail as possible, such as:
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The product name
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Description of the reaction or issue
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When the reaction occurred
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Any relevant medical treatment received
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Your contact information for follow-up (if needed)
Providing detailed information helps us investigate the issue effectively.
What happens after I submit a report?
Our team reviews all submitted reports carefully. If necessary, we may follow up for additional information. Serious adverse events are handled according to FDA reporting requirements.
Will my personal information remain confidential?
Yes. Any personal information you provide will be handled responsibly and used only for safety monitoring, regulatory compliance, and follow-up related to the reported event.