Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If a return should surpass the 30-day limit, a 15% restocking fee will be added.
You should expect to receive your refund within two weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 4 business days), and the time it takes your bank to process our refund request (2 to 4 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Flat-Rate UPS Shipping
Janssen Cosmetics LUI/Leo Unlimited INC. currently uses UPS as a shipping carrier.
Please allow 4-7 business days for standard shipping. You will receive a confirmation email once your order has been shipped. Please then allow 48 hours for your tracking information to update it can be viewed by logging into UPS.COM for details.
Shipping is calculated at a flat-rate cost per amount ordered. The amounts are as follows:
$0-$74 = $10.00 Standard Shipping Fee Applied
$75+ = FREE Standard Shipping
Since we are a registered distributor for certain regions in the USA, we will redirect all inquiries located in the following states to www.janssencosmeticswest.com: Alaska, California, Colorado, Washington, Oregon, Idaho, Montana, Wyoming, Utah, Nevada, Arizona, Hawaii
When you place an order, you will automatically receive an order confirmation notification. Shipping lead time is typically 5 to 10 business days, but can be longer depending on holidays and backorders.
Please review your order for accuracy prior to submitting it. If you need to make a change to your shipping address once your order has been processed, please contact us and we will do our best to accommodate your request.